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Account Management
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Programs & Platforms
Ordering & Purchasing
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
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Table of Contents
Table of Contents
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Account Management
Subscription Program
Subscription General Questions
Subscription Points
Subscription Order Now
Subscription Skip
Subscription Cancellation
Business Support
Velocity
Policies
Account Management
Commissions
Programs & Platforms
Ordering & Purchasing
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
Corporate Info
Company
Refine
Account Management
Subscription Program
Subscription General Questions
Subscription Points
Subscription Order Now
Subscription Skip
Subscription Cancellation
Business Support
Velocity
Policies
Account Management
Commissions
Programs & Platforms
Ordering & Purchasing
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
Corporate Info
Company
Home
Glossary
Account Management
How do I create an account?
How do I update personal details on my account if I am a Brand Affiliate?
I’ve forgotten my password. How do I reset it?
Where can I find my Nu Skin ID number?
How do I upgrade my account to Brand Affiliate?
I can’t log into my account. What should I do?
Subscription Program
Subscription General Questions
What are the main benefits of the Subscription program?
What are the rewards of the Subscription program?
How do I enrol in the Subscription program?
Are there any requirements to create a Subscription account?
How do I make changes to (manage) my Subscription?
Are there any restrictions to what products I can order on the Subscription program?
When is the latest I can make changes to my Subscription before it ships out?
Will I be notified when my Subscription order ships?
What payment methods are accepted for Subscription orders?
What Subscription features can be managed online?
What are the advantages of creating/modifying an Subscription online?
What should I do if I start to acquire too many products?
What will happen if a product is out of stock?
What happens if my credit card is declined on my Subscription order?
Subscription Points
What are Subscription Product Points?
How are Subscription Product Points earned?
When are my Subscription Product Points awarded?
Can I redeem my Subscription Product Points immediately after I placed the Subscription order?
How can I see how many Subscription Product Points I have available?
How are Subscription Product Points redeemed?
Can I redeem my Subscription Product Points in other country's markets?
If I return a product, will the Subscription Product Points I earned be deducted?
If I cancel my Subscription, do I lose my Subscription Product Points?
Are there products that do not earn any Subscription Product Points?
Are there any restrictions to what I can purchase with Subscription Product Points?
Do I earn SV on the products I redeem with Subscription Product Points?
Do I pay taxes and shipping costs when I use Subscription Product Points?
Can I return a product that I purchased with Subscription Product Points?
Do overrides affect my Subscription Product Points?
Can I pay for a product partially with Subscription Product Points and the rest with another payment method?
Subscription Order Now
What does Subscription "ORDER NOW" do?
Does every Subscription order have to be a minimum of 50 SV?
What payment types are accepted with the "Order Now" feature?
How many times can I use the "Order Now" feature with my Subscription each month?
Does "Order Now" change my Subscription permanently?
If I use "Order Now," will that change my ship date?
How do I ship my Subscription products now?
Subscription Skip
What is a Subscription Skip/Hold?
How do I "Skip" a Subscription shipment?
How many "Skips" do I have per year?
How long does a Subscription Skip/Hold last?
If I "skip" my Subscription, does it hold all shipments from my account?
Subscription Cancellation
How do I cancel my Subscription?
Is there a cancellation fee when I cancel my Subscription?
Can I reactivate my Subscription once it has been cancelled?
How can I reactivate a cancelled Subscription?
Business Support
Velocity
What is Velocity?
Share
Can I sell products that I have purchased?
What is the Sharing Bonus?
Who earns the Sharing Bonus on my personal purchases?
What is the Retailing Bonus?
Build
What are Building Blocks?
How do I begin qualification?
How do I qualify as a Brand Representative?
What do I need to do once I have qualified?
What is the Building Bonus?
What happens if I fall short of Maintenance?
How do I get Flex Blocks?
Flex Blocks FAQ
Lead
I notice that some people have different titles, how do you get these?
What is the Leading Bonus?
What is LTSV and why is it important?
Policies
Social Media
Can I sell Nu Skin products through online marketplaces (such as Amazon, Ebay, Facebook marketplace, etc.)?
Compliance
Policies & Procedures
Am I allowed to do other MLMs, or do I need to be exclusive to Nu Skin?
How can I do a trade show?
Account Management
Sponsor Changes
Am I eligible for a sponsor change?
Who is my sponsor?
Account Changes
How do I terminate my Nu Skin account?
How do I add an associate to my account?
How do I remove an associate from my account?
How do I change my personal account to a business account?
How do I change my business account to a personal account?
Taxes
What do I need to know about tax?
Commissions
When will my commissions get deposited into my bank account?
Why didn't my commission get transferred to my Bank Account?
Programs & Platforms
Success Trips
What are Success Trips?
How do I qualify to attend a Success Trip?
NTC
What is Nourish the Children?
What is an Ambassador?
Biophotonic Scanner
What is the Biophotonic Scanner?
Ordering & Purchasing
Why is my credit card not working?
What are the accepted payment options?
How do I add to my order?
How do I cancel my order?
How can I see my order history?
How do I receive an invoice?
How do I make an order in another country?
What does SV mean?
Products
Are your products vegan friendly?
Do you test on animals?
Can I use your products if I am pregnant or breastfeeding?
Which skin care products can my child use?
Which Pharmanex products can my child take?
Can I combine different Pharmanex products?
I have a medical condition, which Pharmanex products can I take?
Where do I find a Scanner Operator?
How do I qualify for a money back guarantee for Scanner certified products ?
Shipping, Delivery, and Returns
When will I receive my order?
How much is shipping?
I am missing a product from my order, what should I do?
I have received the wrong product(s) in my order, what do I do?
My order arrived damaged, what do I do?
I haven’t received my order, how do I find it?
How do I track my order?
What is the return policy?
How do I return products?
Do you provide a prepaid return shipping label?
How long does a refund take?
I purchased my products through a Brand Affiliate. What are my rights for returning them?
Tech Support
Devices
ageLOC Lumispa
What is the ageLOC LumiSpa?
How do I use the ageLOC LumiSpa?
How do I clean and care for my ageLOC LumiSpa?
Why is my LumiSpa not working?
ageLOC LumiSpa iO
What is ageLOC LumiSpa iO?
What makes ageLOC LumiSpa iO unique?
How do I reset my LumiSpa iO?
How do I pair my ageLOC LumiSpa iO with the app?
ageLOC Galvanic Facial Spa
What is the ageLOC® Galvanic Spa®?
How do I use the ageLOC® Galvanic Spa®?
How do I clean and care for my ageLOC® Galvanic Spa®?
What do I do if my ageLOC® Galvanic Spa® is not working?
ageLOC Boost
What is ageLOC® Boost?
How do I use ageLOC® Boost?
How do I clean and care for my ageLOC® Boost?
Why is my ageLOC® Boost device not working?
ageLOC Me
What is ageLOC Me?
How do I take the ageLOC Me assessment?
What should I do if my ageLOC Me is not working?
Biophotonic Scanner
What is the Biophotonic Scanner?
How do I lease a BioPhotonic Scanner?
Where can I find a BioPhotonic Scanner operator?
How do I terminate my BioPhotonic Scanner lease?
Apps and Website
Corporate Info
Nu Skin Pacific Offices
Contact Us
Company
What is the history of Nu Skin?
What is Nu Skin's Mission Statement?
How do I get to the Nu Skin knowledge base?
How do I submit suggestions or ideas for this page?
Home
Tech Support
Apps and Website