Troubleshooting
Here are the most common issues customers experience with the LumiSpa. If you are having difficulty, please follow the included steps here.
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- What are the main benefits of the Subscription program?
- What are the rewards of the Subscription program?
- How do I enrol in the Subscription program?
- Are there any requirements to create a Subscription account?
- How do I make changes to (manage) my Subscription?
- Are there any restrictions to what products I can order on the Subscription program?
- When is the latest I can make changes to my Subscription before it ships out?
- Will I be notified when my Subscription order ships?
- What payment methods are accepted for Subscription orders?
- What Subscription features can be managed online?
- What are the advantages of creating/modifying an Subscription online?
- What should I do if I start to acquire too many products?
- What will happen if a product is out of stock?
- What happens if my credit card is declined on my Subscription order?
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- What are Subscription Product Points?
- How are Subscription Product Points earned?
- When are my Subscription Product Points awarded?
- Can I redeem my Subscription Product Points immediately after I placed the Subscription order?
- How can I see how many Subscription Product Points I have available?
- How are Subscription Product Points redeemed?
- Can I redeem my Subscription Product Points in other country's markets?
- If I return a product, will the Subscription Product Points I earned be deducted?
- If I cancel my Subscription, do I lose my Subscription Product Points?
- Are there products that do not earn any Subscription Product Points?
- Are there any restrictions to what I can purchase with Subscription Product Points?
- Do I earn SV on the products I redeem with Subscription Product Points?
- Do I pay taxes and shipping costs when I use Subscription Product Points?
- Can I return a product that I purchased with Subscription Product Points?
- Do overrides affect my Subscription Product Points?
- Can I pay for a product partially with Subscription Product Points and the rest with another payment method?
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- What does Subscription "ORDER NOW" do?
- Does every Subscription order have to be a minimum of 50 SV?
- What payment types are accepted with the "Order Now" feature?
- How many times can I use the "Order Now" feature with my Subscription each month?
- Does "Order Now" change my Subscription permanently?
- If I use "Order Now," will that change my ship date?
- How do I ship my Subscription products now?
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- Are your products vegan friendly?
- Do you test on animals?
- Can I use your products if I am pregnant or breastfeeding?
- Which skin care products can my child use?
- Which Pharmanex products can my child take?
- Can I combine different Pharmanex products?
- I have a medical condition, which Pharmanex products can I take?
- Where do I find a Scanner Operator?
- How do I qualify for a money back guarantee for Scanner certified products ?
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- When will I receive my order?
- How much is shipping?
- I am missing a product from my order, what should I do?
- I have received the wrong product(s) in my order, what do I do?
- My order arrived damaged, what do I do?
- I haven’t received my order, how do I find it?
- How do I track my order?
- What is the return policy?
- How do I return products?
- Do you provide a prepaid return shipping label?
- How long does a refund take?
- I purchased my products through a Brand Affiliate. What are my rights for returning them?
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