Articles
When will I receive my order?
AUSTRALIA SHIPPING METHODS NU SKIN DELIVERY OFFER FREE SHIPPING ON ALL ONLINE & SUBSCRIPTION ORDERS OVER $199.00 FREE SHIPPING ON ALL CALL CENTRE ORDERS OVER $1500.00 You will have two standard delivery options when placing an O...
How much is shipping?
AUSTRALIA Shipping Rates: Shipping Service Shipping Cost Free Shipping Online & Subscription Standard $9.99 (AUD) $299+ (AUD) Over the Phone Standard $14.00 (AUD) $1500+ (AUD) Signatu...
I am missing a product from my order, what should I do?
If you are missing a product from your order: First, please check the entire shipment box and its contents, and compare the order received with your emailed invoice. If you are still missing the product, please contact the Support Centre at 1-300...
I have received the wrong product(s) in my order, what do I do?
If you have received an incorrect product, please contact our Support Centre at 1-300-687-546 and they will be able to best assist you with this.
My order arrived damaged, what do I do?
If your products arrived damaged AND/OR the outer shipping box is also damaged, please email (ausadp@nuskin.com) or call this number 1300-687-546 to talk to one of our Support Agents. You will need to provide the order number and a list of damag...
I haven’t received my order, how do I find it?
If your package is missing, please check around the outside of the house, as it may have been placed in a less-conspicuous location by the courier. Also, please check around your house and with your neighbours before contacting the Support Centre or...
How do I track my order?
If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in. To locate Order History, click here . The tracking number shown in your Orde...
What is the return policy?
Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the returned...
How do I return products?
To return any unwanted items, you will need to obtain an RMA (Return Merchandise Authorization) number from the Company. If you are in need of an RMA in Australia and New Zealand, please call this number 1300-687-546 to talk to one of our Support Ag...
Do you provide a prepaid return shipping label?
No. Returned products must be shipped at your own cost and we require that you use a traceable method of shipping. Lost return shipments will not be refunded. To return your products, please follow the instructions found here . ...
How long does a refund take?
Once we receive notification from our warehouse that the returned goods have arrived, we will process the refund. This can take 2 - 5 business days and is dependent on your bank’s processing times.
I purchased my products through a Brand Affiliate. What are my rights for returning them?
If you purchased your products from a Brand Affiliate, please contact them directly to receive a refund. By law, Brand Affiliates must offer a 3 day money-back guarantee to their customers. The customer must request the refund within 3 business days...