Don’t worry, if the credit card is declined we will try to process the payment again. After the 3rd unsuccessful attempt the order will be cancelled, but the Subscription will remain active. Once you have updated your card, you will be able to ship your order immediately.
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- What are the main benefits of the Subscription program?
- What are the rewards of the Subscription program?
- How do I enrol in the Subscription program?
- Are there any requirements to create a Subscription account?
- How do I make changes to (manage) my Subscription?
- Are there any restrictions to what products I can order on the Subscription program?
- When is the latest I can make changes to my Subscription before it ships out?
- Will I be notified when my Subscription order ships?
- What payment methods are accepted for Subscription orders?
- What Subscription features can be managed online?
- What are the advantages of creating/modifying an Subscription online?
- What should I do if I start to acquire too many products?
- What will happen if a product is out of stock?
- What happens if my credit card is declined on my Subscription order?
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- What are Subscription Product Points?
- How are Subscription Product Points earned?
- When are my Subscription Product Points awarded?
- Can I redeem my Subscription Product Points immediately after I placed the Subscription order?
- How can I see how many Subscription Product Points I have available?
- How are Subscription Product Points redeemed?
- Can I redeem my Subscription Product Points in other country's markets?
- If I return a product, will the Subscription Product Points I earned be deducted?
- If I cancel my Subscription, do I lose my Subscription Product Points?
- Are there products that do not earn any Subscription Product Points?
- Are there any restrictions to what I can purchase with Subscription Product Points?
- Do I earn SV on the products I redeem with Subscription Product Points?
- Do I pay taxes and shipping costs when I use Subscription Product Points?
- Can I return a product that I purchased with Subscription Product Points?
- Do overrides affect my Subscription Product Points?
- Can I pay for a product partially with Subscription Product Points and the rest with another payment method?
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- What does Subscription "ORDER NOW" do?
- Does every Subscription order have to be a minimum of 50 SV?
- What payment types are accepted with the "Order Now" feature?
- How many times can I use the "Order Now" feature with my Subscription each month?
- Does "Order Now" change my Subscription permanently?
- If I use "Order Now," will that change my ship date?
- How do I ship my Subscription products now?
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- Are your products vegan friendly?
- Do you test on animals?
- Can I use your products if I am pregnant or breastfeeding?
- Which skin care products can my child use?
- Which Pharmanex products can my child take?
- Can I combine different Pharmanex products?
- I have a medical condition, which Pharmanex products can I take?
- Where do I find a Scanner Operator?
- How do I qualify for a money back guarantee for Scanner certified products ?
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- When will I receive my order?
- How much is shipping?
- I am missing a product from my order, what should I do?
- I have received the wrong product(s) in my order, what do I do?
- My order arrived damaged, what do I do?
- I haven’t received my order, how do I find it?
- How do I track my order?
- What is the return policy?
- How do I return products?
- Do you provide a prepaid return shipping label?
- How long does a refund take?
- I purchased my products through a Brand Affiliate. What are my rights for returning them?
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CONTACT US: AUSTRALIA | NEW ZEALAND