Popular Articles

  1. How much is shipping?

    Last Updated: 01/11/2023 in Shipping, Delivery, and Returns
    AUSTRALIA Shipping Rates: Shipping Service Shipping Cost Free Shipping Online & Subscription  Standard $9.99 (AUD) $299+ (AUD) Over the Phone Standard $14.00 (AUD) $1500+ (AUD) Signature Exp...

  2. Can I redeem my Subscription Product Points immediately after I placed the Subscription order?

    Last Updated: 10/19/2021 in Subscription Program Subscription Points
    No. Subscription Product Points are awarded on the first business day of each month for the previous month's purchases. They may only be redeemed after they become visible on your account.

  3. Who earns the Sharing Bonus on my personal purchases?

    Last Updated: 12/16/2021 in Business Support Velocity Share
    On all Sharing Bonus qualified product purchases, the Sharing Bonus pays to the sponsor.  The only exception to this is when a Sharing Bonus qualified product is purchased by a Brand Representative. In those cases, the Sharing Bonus is paid back...

  4. When are my Subscription Product Points awarded?

    Last Updated: 10/19/2021 in Subscription Program Subscription Points
    Subscription Product points are awarded on the first business day of each month (unless it is a new Subscription - then points are awarded on the 1st day of the 3rd month). All points earned from the previous month's Subscription purchases will be t...

  5. I have received the wrong product(s) in my order, what do I do?

    Last Updated: 01/06/2022 in Shipping, Delivery, and Returns
    If you have received an incorrect product, please contact our Support Centre at 1-300-687-546 and they will be able to best assist you with this.

  6. How long does a Subscription Skip/Hold last?

    Last Updated: 01/04/2022 in Subscription Program Subscription Skip
    A Subscription Skip will last for one scheduled delivery. After a "skip" is complete, the Subscription will automatically resume its regular shipping schedule. If more skips are required, they will need to be placed individually and only one at a ti...

  7. How do I receive an invoice?

    Last Updated: 01/06/2022 in Ordering & Purchasing
    All invoices are available in digital format in your Order History online. If you require a copy of an old invoice, please call this number 1300 687 546 to talk to one of our Support agents, with the order number(s) for the invoice(s) you are see...

  8. How do I get to the Nu Skin knowledge base?

    Last Updated: 01/12/2022 in Corporate Info
    You are currently in the Nu Skin knowledge base. You may have found this website from a search engine or maybe you were provided a link. If, however, you wish to find the knowledge base in the future, follow these instructions.  Go to nuskin.com ...

  9. What are Success Trips?

    Last Updated: 01/05/2022 in Business Support Programs & Platforms Success Trips
    Success Trips are an amazing opportunity to celebrate your success. Once you become a Brand Representative, and as you build your business, you can work with your corporate partners here at Nu Skin to meet your individualized goals for attending ....

  10. Is there a cancellation fee when I cancel my Subscription?

    Last Updated: 12/16/2021 in Subscription Program Subscription Cancellation
    No. There is no cancellation fee to cancel your Subscription.

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