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  1. Does "Order Now" change my Subscription permanently?

    No. The "Order Now" feature does not permanently change your Subscription order. It will only override the Subscription Inquiry you have on file with us for that month.
  2. Do I earn SV on the products I redeem with Subscription Product Points?

    No. There is no SV granted for products redeemed with Subscription Product Points.
  3. What are Subscription Product Points?

    Subscription Product Points (not to be confused with SV ) are rewards points that can be earned by purchasing product through the Subscription program. Although Subscription Product Points are separate from Sales Volume, we use the Sales Volume to ...
  4. What happens if my credit card is declined on my Subscription order?

    Don’t worry, if the credit card is declined we will try to process the payment again. After the 3rd unsuccessful attempt the order will be cancelled, but the Subscription will remain active. Once you have updated your card, you will be able to ship...
  5. What payment methods are accepted for Subscription orders?

    Nu Skin accepts the following payment methods for Subscription orders: Australia Payment Options: Master Card, Visa and American Express. New Zealand Payment Options: Master Card and Visa. ...
  6. What will happen if a product is out of stock?

    If an item is out of stock, then this item will be removed from your Subscription and automatically added back as soon as the item is back in stock. If the out of stock item is the only product on the Subscription, the Subscription will not be able ...
  7. Will I be notified when my Subscription order ships?

    Yes. An email will be sent 5 days before your Subscription order is shipped. An order confirmation email will also be sent when the Subscription order is created, and a tracking email is sent when your Subscription is actually shipped. If you need ...
  8. What are the advantages of creating/modifying an Subscription online?

    The advantages of creating/modifying an Subscription online are: - Discounted shipping. - The ability to immediately see and confirm changes are done correctly. - Immediate feedback when changes are made.
  9. What are the main benefits of the Subscription program?

    In addition to the convenience of managing your Subscription online, you can earn product points on your monthly or bi-monthly orders. These points can be redeemed for free products. For information regarding Subscription rewards points, click here...
  10. What is LTSV and why is it important?

    LTSV is Leadership Team Sales Volume, and it is a measurement used to determine the health of each of your 1st Generation (G1) Brand Representative's organizations. A G1 Brand Representative's LTSV is calculated by taking the sum of all your G1-G6 ...