Popular Articles

  1. Why is my LumiSpa not working?

    Troubleshooting Here are the most common issues customers experience with the LumiSpa. If you are having difficulty, please follow the included steps here . ...
  2. How can I see my order history?

    While logged into your account, click on the person-silhouette  in the top right-hand corner. Then select Profile : Menu can be found in upper right corner. After Profile  loads, select ORDER HISTORY: Menu can be found on...
  3. How do I track my order?

    If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in. To locate Order History, click here . The tracking number shown in your Orde...
  4. How do I use the ageLOC LumiSpa?

    ageLOC LumiSpa is a twice daily regimen. Use it morning and night for best results.  STEP 1  Moisten face with water.  Apply ageLOC LumiSpa treatment cleanser to all areas of the face. STEP 2 Wet treatment head by placing it unde...
  5. I haven’t received my order, how do I find it?

    If your package is missing, please check around the outside of the house, as it may have been placed in a less-conspicuous location by the courier. Also, please check around your house and with your neighbours before contacting the Support Centre or...
  6. How do I cancel my order?

    If you find that you need to cancel your order, please call this number 1300 687 546 to talk to one of our Support agents. We are committed to getting product to you as swiftly as possible, so the order may have already shipped when you call in. If...
  7. Can I use your products if I am pregnant or breastfeeding?

    Nu Skin products are carefully formulated to be safe, effective, and safety-dermatologist tested to help ensure they are gentle and can be used by most people without problems. Our skin care products do not contain any ingredients considered unsafe ...
  8. How do I qualify as a Brand Representative?

    The process of becoming a Brand Representative is simply called Qualification, and the process is as follows: First, develop a Group. This is important because you will need to meet Maintenance Requirements to keep your Brand Representative ti...
  9. How do I qualify to attend a Success Trip?

    If you’re a Brand Representative and above you can qualify for a Success Trip. Check with your local Account Manager for a more individualised assistance in meeting the targets for a Success Trip. The qualification requirements are as follows: ...
  10. I can’t log into my account. What should I do?

    If you are having difficulty logging into your account, please check the following: Check that you have entered your email address correctly. Check that the password you entered is the same one you used to setup your account, otherwise click o...