Popular Articles

  1.  What is the Sharing Bonus?

    The Sharing Bonus is a bonus that pays to Brand Affiliate and Brand Representative accounts. Most products have a sharing bonus attached and the bonus generally ranges between 5% to 20% (or more!). When a sharing bonus qualified product is ...
  2. I am missing a product from my order, what should I do?

    If you are missing a product from your order: First, please check the entire shipment box and its contents, and compare the order received with your emailed invoice. If you are still missing the product, please contact the Support Centre at 1-300...
  3. What are Subscription Product Points?

    Subscription Product Points (not to be confused with SV ) are rewards points that can be earned by purchasing product through the Subscription program. Although Subscription Product Points are separate from Sales Volume, we use the Sales Volume to ...
  4. When will my commissions get deposited into my bank account?

      All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses, please see Velocity . The following information is not applicable to Members and Customers.  You must set u...
  5. How do I terminate my Nu Skin account?

    To terminate your Brand Affiliate or Brand Representative Nu Skin account completely, please send a signed letter stating you would like to terminate your account to our Brand Affiliate Support department. Your request will need to include your  N...
  6. Are your products vegan friendly?

    At Nu Skin, we do not state or claim that our products are suitable for vegans. The reason for this is that there are some products that contain animal byproduct ingredients. For example, Sunright Lip Balm contains beeswax. Our Pharmanex supplement...
  7. When will I receive my order?

    AUSTRALIA SHIPPING METHODS NU SKIN DELIVERY OFFER FREE SHIPPING ON ALL ONLINE & SUBSCRIPTION ORDERS OVER $199.00  FREE SHIPPING ON ALL CALL CENTRE ORDERS OVER $1500.00  You will have two standard delivery options when placing an Order either On...
  8. I’ve forgotten my password. How do I reset it?

    If you have forgotten your password, you may create a new one through the following steps: Click on Sign In . Top right-hand corner of nuskin.com Click on Forgot Password. Input your email address and click SEND RESET LINK. ...
  9. What is the return policy?

    Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the returned...
  10. How are Subscription Product Points redeemed?

    Subscription Product Points may be redeemed online via the Subscription Manage tool or via our Call Centre, if needed. Subscription Product Points may only be redeemed if they cover the cost of the entire product. For example, you may not use Subs...