Popular Articles

  1. How long does a refund take?

    Last Updated: 12/25/2021 in Shipping, Delivery, and Returns
    Once we receive notification from our warehouse that the returned goods have arrived, we will process the refund. This can take 2 - 5 business days and is dependent on your bank’s processing times.

  2. Can I pay for a product partially with Subscription Product Points and the rest with another payment method?

    Last Updated: 12/15/2021 in Subscription Program Subscription Points
    No. You must pay for the product in full with Subscription Product Points. You cannot do a partial payment with Subscription Product Points and the rest with a credit card or any other form of payment.

  3. What should I do if I start to acquire too many products?

    Last Updated: 01/04/2022 in Subscription Program Subscription General Questions
    Your Subscription can be edited to reflect your needs. You may change your products , ship date , or even skip shipments .  ...

  4. What payment types are accepted with the "Order Now" feature?

    Last Updated: 12/15/2021 in Subscription Program Subscription Order Now
    Nu Skin accepts the following payment methods for Subscription "Order Now" orders: Australia Payment Options: American Express, Alipay, Master Card and Visa. New Zealand Payment Options: Master Card and Visa. ...

  5. How can I do a trade show?

    Last Updated: 12/28/2021 in Business Support Policies Policies & Procedures
    The answer to this question can be found in its entirety in chapter 6 section 6.2 of the Policies and Procedures . In general you may not sell any Products of the Company or promote the Company’s opportunity at flea markets, swap meets, bazaars, s...

  6. What Subscription features can be managed online?

    Last Updated: 01/04/2022 in Subscription Program Subscription General Questions
    The following Subscription features can be completed online: Change or edit products Shipping frequency Payment type Shipping address Order Now (send the Subscription shipment out right away) Skip shipment Redeem product points ...

  7. Nu Skin Pacific Offices

    Last Updated: 01/07/2022 in Corporate Info
    Australia Addresses: NU SKIN PACIFIC CORPORATE OFFICE 2/2 Eden Park Macquarie Park, NSW 2113 Australia  Hours of operation Monday - Friday: 8:30 am - 5:00 pm (AEST) SYDNEY EXPERIENCE CENTRE 2 Eden Park Macquarie Park,...

  8. If I use "Order Now," will that change my ship date?

    Last Updated: 12/16/2021 in Subscription Program Subscription Order Now
    No. If you use "Order Now" on your Subscription, it will not affect your specified Subscription ship date for each following month.

  9. Do overrides affect my Subscription Product Points?

    Last Updated: 12/15/2021 in Subscription Program Subscription Points
    No. Override orders will not affect your Subscription Product Points. You will still earn Subscription Product Points on your override orders, just as you would from your normal Subscription order.

  10. What happens if my credit card is declined on my Subscription order?

    Last Updated: 10/19/2021 in Subscription Program Subscription General Questions
    Don’t worry, if the credit card is declined we will try to process the payment again. After the 3rd unsuccessful attempt the order will be cancelled, but the Subscription will remain active. Once you have updated your card, you will be able to ship...

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