Popular Articles

  1. Are there products that do not earn any Subscription Product Points?

    Last Updated: 12/15/2021 in Subscription Program Subscription Points
    Yes. Some products do not earn Subscription = Product Points. These products are including, but not limited to accessories, discounted products and packages, and most promotional products and packages (except Subscription packages).

  2. Do I pay taxes and shipping costs when I use Subscription Product Points?

    Last Updated: 12/15/2021 in Subscription Program Subscription Points
    Yes. In Australia and New Zealand, you must pay any sales tax that would be applied to the items redeemed with Subscription Product Points. However, you do not need to pay shipping costs if your free products are added to an existing Subscription or...

  3. How many times can I use the "Order Now" feature with my Subscription each month?

    Last Updated: 12/16/2021 in Subscription Program Subscription Order Now
    You may use the "Order Now" feature as many times as you want each month. The ORDER NOW button is found in your Subscription Manage page online.

  4. What will happen if a product is out of stock?

    Last Updated: 12/15/2021 in Subscription Program Subscription General Questions
    If an item is out of stock, then this item will be removed from your Subscription and automatically added back as soon as the item is back in stock. If the out of stock item is the only product on the Subscription, the Subscription will not be able ...

  5. Why is my ageLOC® Boost device not working?

    Last Updated: 01/07/2022 in Tech Support Devices ageLOC Boost
    Check out our video here to ensure you are using the Boost device correctly. If you are still experiencing issues, please contact our Support Centre. ...

  6. I purchased my products through a Brand Affiliate. What are my rights for returning them?

    Last Updated: 01/06/2022 in Shipping, Delivery, and Returns
    If you purchased your products from a Brand Affiliate, please contact them directly to receive a refund. By law, Brand Affiliates must offer a 3 day money-back guarantee to their customers. The customer must request the refund within 3 business days...

  7. If I "skip" my Subscription, does it hold all shipments from my account?

    Last Updated: 12/16/2021 in Subscription Program Subscription Skip
    No. A Subscription Skip will only affect the Subscription of your choice. If you have more than one Subscription inquiry on your account, you will need to "skip" each one separately. You may also make one-time, regular orders separate from your Subs...

  8. Does "Order Now" change my Subscription permanently?

    Last Updated: 12/16/2021 in Subscription Program Subscription Order Now
    No. The "Order Now" feature does not permanently change your Subscription order. It will only override the Subscription Inquiry you have on file with us for that month.

  9. What payment methods are accepted for Subscription orders?

    Last Updated: 12/15/2021 in Subscription Program Subscription General Questions
    Nu Skin accepts the following payment methods for Subscription orders: Australia Payment Options: Master Card, Visa and American Express. New Zealand Payment Options: Master Card and Visa. ...

  10. How do I qualify for a money back guarantee for Scanner certified products ?

    Last Updated: 12/25/2021 in Products
    To qualify for the money back guarantee, you will need to get scanned by the Pharmanex BioPhotonic Scanner before starting any products and then link your Scan Card to a Subscription, with an order for a Scan-Certified product within 7 days. A re-s...

CONTACT US:  AUSTRALIA | NEW ZEALAND