Updated Articles

  1. Are there any requirements to create a Subscription account?

    No. There are no requirements to create a Subscription account. However, there are requirements to receive Subscription benefits. For example, your Subscription order must have a minimum value of 50 SV to earn Subscription points, regardless if you...
  2. I can’t log into my account. What should I do?

    If you are having difficulty logging into your account, please check the following: Check that you have entered your email address correctly. Check that the password you entered is the same one you used to setup your account, otherwise click o...
  3. How do I upgrade my account to Brand Affiliate?

    To upgrade your account to Brand Affiliate, you need to have an active Brand Affiliate sponsor. Please email (dsaustralia@nuskin.com) or call (02 94 91 0900) our Brand Affiliate support team with your request to move from your current account to...
  4. How can I do a trade show?

    The answer to this question can be found in its entirety in chapter 6 section 6.2 of the Policies and Procedures . In general you may not sell any Products of the Company or promote the Company’s opportunity at flea markets, swap meets, bazaars, s...
  5. Am I allowed to do other MLMs, or do I need to be exclusive to Nu Skin?

    Yes you are allowed, but with some caveats. As stated in the chapter 5 section 2.2 of the company's Policies and Procedures : As a Brand Affiliate with a Ruby Partner (Executive Brand Partner) or higher pin level, you are reasonably expected to e...
  6. Why is my LumiSpa not working?

    Troubleshooting Here are the most common issues customers experience with the LumiSpa. If you are having difficulty, please follow the included steps here . ...
  7. How do I clean and care for my ageLOC LumiSpa?

    AFTER EVERY TREATMENT:  Remove the treatment head from the device. Rinse it with water while rubbing to remove residual treatment cleanser. Dry thoroughly.  Rinse device under water.  Wipe device dry with washcloth.  Only reattach the treatme...
  8. How do I use the ageLOC LumiSpa?

    ageLOC LumiSpa is a twice daily regimen. Use it morning and night for best results.  STEP 1  Moisten face with water.  Apply ageLOC LumiSpa treatment cleanser to all areas of the face. STEP 2 Wet treatment head by placing it unde...
  9. What is the ageLOC LumiSpa?

    ageLOC LumiSpa is a first-of-its-kind, dual-action device that delivers dramatic skin renewal and deep cleansing in a single treatment. With its soft silicone Treatment Head, ageLOC LumiSpa’s proprietary Micropulse Oscillation technology enabl...
  10. How long does a refund take?

    Once we receive notification from our warehouse that the returned goods have arrived, we will process the refund. This can take 2 - 5 business days and is dependent on your bank’s processing times.