New Articles

  1. How do I qualify as a Brand Representative?

    The process of becoming a Brand Representative is simply called Qualification, and the process is as follows: First, develop a Group. This is important because you will need to meet Maintenance Requirements to keep your Brand Representative ti...
  2. Who earns the Sharing Bonus on my personal purchases?

    On all Sharing Bonus qualified product purchases, the Sharing Bonus pays to the sponsor.  The only exception to this is when a Sharing Bonus qualified product is purchased by a Brand Representative. In those cases, the Sharing Bonus is paid back...
  3. What is the Retailing Bonus?

    The Retailing Bonus  (not to be confused with Retail Profit ) is equal to the difference between your Member Price and the price paid by your Retail Customers (excluding shipping costs and taxes) when they purchase any products directly from Nu...
  4. How do I add an associate to my account?

    As a Brand Affiliate with a personal account , you may have your spouse added to your account as an associate. To have your spouse added, you must complete the Amended Brand Affiliate Agreement ( AU / NZ ). All items marked with an asterisk* must b...
  5. What are Success Trips?

    Success Trips are an amazing opportunity to celebrate your success. Once you become a Brand Representative, and as you build your business, you can work with your corporate partners here at Nu Skin to meet your individualized goals for attending ....
  6. Why is my credit card not working?

    If your credit card is not working: Verify that you have sufficient funds on your card. Contact your bank to ensure you do not have an international block or internet block automatically placed on your credit card. It is possible that you h...
  7. Which skin care products can my child use?

    Many of our products are safe for children but have not been tested on individuals under 18 years of age. Therefore, we would recommend physician and parental discretion on those who are under the age of 18 years when using our products. It is impo...
  8. Do you test on animals?

    At Nu Skin, we make it a priority   to not test cosmetic products on animals, nor do we request others to test on our behalf unless mandated by law and government regulatory agencies. We evaluate our personal care products in clinical tests on hum...
  9. How do I track my order?

    If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in. To locate Order History, click here . The tracking number shown in your Orde...
  10. How long does a refund take?

    Once we receive notification from our warehouse that the returned goods have arrived, we will process the refund. This can take 2 - 5 business days and is dependent on your bank’s processing times.