Updated Articles

  1. How can I reactivate a cancelled Subscription?

    You may reactivate your cancelled Subscription by contacting our Support Centre at 1-300-687-1000 - Option 1.
  2. If I "skip" my Subscription, does it hold all shipments from my account?

    No. A Subscription Skip will only affect the Subscription of your choice. If you have more than one Subscription inquiry on your account, you will need to "skip" each one separately. You may also make one-time, regular orders separate from your Subs...
  3. Can I reactivate my Subscription once it has been cancelled?

    Yes. You may reactivate your Subscription once it has been cancelled, but you will not retain Subscription Product Points. However, if you notify the company within 30 days of deletion and request reinstatement of the deleted Subscription Product Po...
  4. Is there a cancellation fee when I cancel my Subscription?

    No. There is no cancellation fee to cancel your Subscription.
  5. If I use "Order Now," will that change my ship date?

    No. If you use "Order Now" on your Subscription, it will not affect your specified Subscription ship date for each following month.
  6. Does "Order Now" change my Subscription permanently?

    No. The "Order Now" feature does not permanently change your Subscription order. It will only override the Subscription Inquiry you have on file with us for that month.
  7. How many times can I use the "Order Now" feature with my Subscription each month?

    You may use the "Order Now" feature as many times as you want each month. The ORDER NOW button is found in your Subscription Manage page online.
  8. What payment types are accepted with the "Order Now" feature?

    Nu Skin accepts the following payment methods for Subscription "Order Now" orders: Australia Payment Options: American Express, Alipay, Master Card and Visa. New Zealand Payment Options: Master Card and Visa. ...
  9. Does every Subscription order have to be a minimum of 50 SV?

    Yes, if you want to earn Subscription Product Points on the order. Then your order total would need to be a minimum of 50 SV. This applies to normal Subscription orders and orders using the Ship Now feature.
  10. Can I pay for a product partially with Subscription Product Points and the rest with another payment method?

    No. You must pay for the product in full with Subscription Product Points. You cannot do a partial payment with Subscription Product Points and the rest with a credit card or any other form of payment.